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Privacy Policy

We are committed to respecting and protecting the privacy rights of our visitors. This privacy policy was created to give you notice on the types of information that is collected, recorded and used by IBLOOV.

IBLOOV provides services through IBLOOV app to you subject to this Privacy Policy, its Terms of Use, and its other policies. IBLOOV may, at any time, change this Privacy Policy.

Application

  1. This Policy applies to your use of the services, whether you are an online visitor or an End User of the Services, including in connection with one or more events (each, an “Event”). Please read this Policy carefully, as it describes how we collect, use and share your information. By accessing and interacting with the Services, you consent to this Policy.
  2. If you are an End User, you acknowledge that we may share your information, including your personally identifiable information, with certain third parties as specified in this Policy.
  3. “Non-Personal Data" as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person. When you interact with the Services, we may collect Non-Personal Data.

1. The Information we collect from you

When you use or interact with us through the services, we may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of an Organizer using our Services to run an event. This is an important distinction for purposes of certain data protection laws and this is explained as follows:

2. The Information we collect from all Users

information that you choose to provide and/or that enables Users to be personally identified. Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services ("Automatic Data"). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies. You can find out more information about how we use Cookies and other similar tracking technologies in our Cookie Statement. When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.

3. The Information we collect from event Organizers

Information We Collect from Event Organizers Information you provide to us: In some cases, we may collect your card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). Information we obtain from other sources: We may also collect or receive Personal Data including your brand name, type of business, business location, website, category of events you create, location of events you create, images for event banner, business registration number, Corporate Affairs Commission Registration number (where registered in Nigeria), Utility Bill, Valid means of Identification, email address and other contact information from third party sources, such as third party websites and marketing partners, your bank, our payment processing partners. If you are an Organizer, we will collect additional Personal Data from you.

4. How we use the Information as disclosed and described by you.

  1. We use information to administer and provide the core functionality of the Services. For example, we use your information, such as your contact information, in connection with any Events or Event sessions for which you register.
  2. We use information to improve our products and services. We may use your information to make our website, apps and products better. We might use your information to customize your experience with us.
  3. We may use information to respond to your requests or questions. For example, we might use your information, such as your email address, to respond to your customer questions or feedback.
  4. We may use information to communicate with you about your account or our relationship. We may contact you about your account or feedback. We might also contact you about this Policy or our app Terms of Service.
  5. We may use information for security purposes. We may use information to protect our company, a client, and/or our website and apps.
  6. We may use information for promotional purposes. For example, we might provide you with information about new features, updates, new products or special offers from time to time.
  7. We use information to administer and provide the core functionality of the Services. For example, we use your information, such as your contact information, in connection with any Events or Event sessions for which you register.
  8. We use your information to prevent and investigate fraud.

We may share information with third parties

  1. We will share information to provide the functionality of the services: These are third parties with whom information is shared as part of the functionality of the Services. For example, we may share information with external social media services if an End User elects to cross-publish a post. We may also share information with our vendors who provide payment processing, hosting, customer support, email marketing and other services to us. We also may share information, upon your request or the request of a Client, with third party services to provide live and recorded audio and video services in connection with an Event. If you are an End User, we may, upon your request or upon the request of a Client, also share your information (including your personal and contact information and information about your engagement on the Services such as any Event sessions you attend) with: the Client associated with your account, the Client’s third-party partners associated with an Event, and with sponsors and exhibitors of the Event. These third parties may contact you in relation to one or more Events for which you have registered (including through push notification on your device), or for their own marketing and promotional purposes. In certain cases, we may also share attendee behaviour information, including how you interact with the Services, in connection with one or more Events organized by our clients. While this information may not personally identify you on its own, this information may be combined with other personally-identifiable information, either by us or the Client. Finally, in the event that an Event is recorded, we may share the recording with the Client, the Client’s third-party partners associated with an Event, and with sponsors and exhibitors of the Event.
  2. We may share information to comply with the law: We may share information to comply with the law. We will also share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order, subpoena, or a request from a government agency or investigatory body. We might also share information when we are investigating potential fraud.
  3. We may share information with any successor to all or part of our business: For example, if all or a part of our business was sold, we may share information as part of that transaction.
  4. We may otherwise share your information with your permission
  5. Removal of your information from Ibloov: You have a choice to remove your information from the App by contacting us. After verification (we will need you to verify that you are removing your own information instead of others), we remove your information from Ibloov. Note that since Ibloov collects information from Internet, having information removed from Ibloov Service does not mean that it is removed from its original data sources. In the Ibloov app, user can also validate and revise his own profile.
  6. Log Files: Ibloov follows a standard procedure of using log files. These files log visitors when they visit our website or app. All hosting companies do this and this is a part of hosting services analytics. The information collected by log files include your Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

4. Cookies and Web Beacons

Like any other website, Ibloov uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Third Party Privacy Policies

Ibloov's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

6. The Services are not intended for Children.

Our Services are meant for use by adults only. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and you think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this Policy. Please mark your inquiries “COPPA Information Request”.

7. Advertising Partners' privacy Policies.

You may consult this list to find the Privacy Policy for each of the advertising partners of Ibloov. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Ibloov, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Ibloov has no access to or control over these cookies that are used by third-party advertisers.

8. Third Party Policies.

Ibloov's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

9. Transfers of Personal Data.

We may need to transfer your Personal Data outside of the country from which it was originally provided. This may be Ibloov or third parties that we work with who may be located in jurisdictions outside Nigeria, the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe. Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data. Such transfers will be made pursuant to the standard data protection clauses adopted by the Commission (EU Standard Contractual Clauses (Processors). In the event that EU authorities or courts determine that the transfer mechanism above is no longer an appropriate basis for transfers, Ibloov and customer shall promptly take all steps reasonably necessary to demonstrate adequate protection for the Personal Data, using another approved mechanism.

10. Data incident Notifications.

In cases where we are a data controller over data accessed in an unauthorized manner, we will notify the affected users directly. When we are solely a processor of data, we will notify event organizers we determine to be most likely in contact with that individual around the time of a data incident involving the unauthorized access of that individual’s Personal Data.

11. General Data Protection Regulation(GDPR) Data Protection Rights.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  1. The right to access - You have the right to request copies of your personal data. We may charge you a small fee for this service.
  2. The right to rectification - You have the right to request that we correct any information you believe is accurate. You also have the right to request that we complete the information you believe is incomplete.
  3. The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
  4. The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  5. The right to data portability - You have the right to request that we transfer the data we have collected to another organization, or directly to you under certain conditions.
  6. If you make any request, we have a month to respond to you. If you would like to exercise any of these rights, please contact us.
  7. The GDPR requires us to tell you about the legal ground we're relying on to process any personal data about you. The legal grounds for us processing your data include:

    1. You provided your consent;
    2. It is necesary for our contractual relationship.
    3. The processing is necessary for us to comply with our legal or regulatory obligations; and/or
    4. The processing is in our legitimateinterest to fulfill our service as an event organizing, content providing, and ticketing platform( for example, to provide you with customer service, and to protect the security and integrity of our systems, etc)

12. For Nigerian Users.

We shall comply with the provisions of the Constitution of the Federal Republic of Nigeria 1999 (as amended), the Nigeria Data Protection Regulation 2019, The Federal Competition and Consumer Protection Act 2019, Cybercrimes (Prohibition, Prevention) Act 2015, National Identity Management Commission Act, 2007, National CyberSecurity Policy and Strategy 2021 and all other relevant laws, legislations and regulations in collecting, storing, using and sharing data of organizers, consumers and visitors of Ibloov.

13. Privacy Shield.

We comply with the EU-US Privacy Shield regarding the collection, use and retention of personal information transferred from the EU and Switzerland. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. As participating in the Privacy Shield, we are subject to the jurisdiction and enforcement powers of the US Federal Trade Commission. We may be liable for the onward transfer of personal data to a third-party agent, as described in the Privacy Shield Principles. Under certain circumstances, we may be required to disclose personal information to public authorities, for law enforcement purposes. To learn more about the Privacy Shield framework please visit: https://www.privacyshield.gov/.

14. California Users.

For purposes of this Section 12 only, the terms “personal information,” “collection,” “sell,” “business purpose” and “commercial purpose” have the meaning given to them under the California Consumer Privacy Act of 2018 (the “CCPA”). If you reside in California, you have certain rights set forth below. These rights are in addition to any other rights you may have under this Policy. If you have any questions about these rights or how to exercise them, please contact us. Please note that we may disclose your personal information for business or commercial purposes as described in this Policy.

Disclosure and deletion requests: You have the right to request that we disclose to you what personal information about you we collect, use, disclose and sell. Subject to certain limitations in the CCPA, you also have the right to request that we delete your personal information. You may submit such a request by contacting us. If you submit a request by email, your email must include “California Request” in the subject line. We will not discriminate against you for exercising your rights under the CCPA.
In addition, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. Please note that we do not disclose your personal information to any third parties for their direct marketing purposes, except for any Client whose Event you have registered for, in which case the Client may use your personal information for their direct marketing purposes. To make a request, please send us an email or write to us. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

Right to opt out: The CCPA also provides California consumers the right to opt out of the sale of their personal information. As explained in this Policy, we do not sell the personal information of our users.

Verification: We reserve the right to verify any request made under the CCPA by asking you to provide supporting documentation that the request is submitted by you, although we are not obligated to verify a request. You may also choose to have an agent submit a request on your behalf, in which case we may, but are not obligated to, verify that the agent is authorized to act on your behalf. We assume no responsibility for responding to any consumer requests.

15. For European Users

For European Users Data Protection Laws. If you are a resident of the European Union (“EU”) or Switzerland, you are entitled to certain protections under the EU’s General Data Protection Regulation (“GDPR”) and/or other applicable laws (collectively, the “Data Protection Laws”), and this section applies to your use of the Services. As used in this section, the terms “processing,” “processor,” “controller” and “personal data” have the meaning given to them in the Data Protection Laws.

How we obtain your personal data: Generally, we obtain your personal data from you because you want to use Ibloov. In order to use the Services (for example, to attend an organizer’s Event), you will need to register on Ibloov and create an account. Without providing this information, you will not be able to use the services provided by Ibloov. You may also voluntarily provide additional personal data in order to make greater use of the services, and we may collect personal data about you (such as your IP address) to provide the functionality of the Services. Finally, we may obtain your name and contact information from a client in connection with one or more events.

Our role with respect to your personal data: When we process your personal data on behalf of our client for the purpose of providing the Services, we act as a processor of your personal data, as defined under the Data Protection Laws. In such situations, the controller(s) of your personal data, as defined under the Data Protection Laws, are any Client(s) who organize any Event(s) which you attend. You may be able to find the contact information of the relevant Client by looking at the Event they posted. However, when we process your personal data for our own purposes (such as improving the Services), we may be considered the controller of your personal data for purposes of such processing.

Purposes and legal bases for processing: Your personal data will be processed for the purposes described in this Policy. The legal grounds for our processing, and our clients’ processing, of your personal data are:

  1. First and foremost, you provided your consent by agreeing to this Policy, which you may withdraw at any time by emailing us at [email protected]
  2. It is necessary for our contractual relationship;
  3. It is necessary for us to comply with our legal or regulatory obligations; and or
  4. The processing is in our legitimate interest as a provider of the Services.Such interests include the protection of the security and integrity of our systems, our direct marketing (which you can opt out of) and providing you with customer service and the core functionality of the service.

16. Features that Influence our data collection

Certain features may influence our collection, storage and usage. They include: Adding from the contact list of users and visitors if they choose to sync from their device, favourting an event, registering for events, messaging, analytics, general demographics and interest information, reporting an event and blacklisting an attendee where breach of our privacy policy occurs.

17. Dispute with Us

If you have a complaint about Ibloov's privacy practices you should write to us by email or any means necessary for you to contact us. We will take reasonable steps to work with you to attempt to resolve your complaint. Ibloov and the disputing party shall seek to resolve the dispute amicably by using Alternative Dispute Resolution (‘ADR’) procedure acceptable to both parties before pursuing any other remedies available to them.

Contacting Ibloov

If you have any further questions regarding our privacy policy, please contact us to let us know at: (Ibloov’s email, address and phone number)